I really struggled with how to rate this book. There's no doubt it's full of a great deal of information and the steps taken to try and 'humanise' the book and tell the stories of some of the people affected are laudable. However, it also makes it difficult to decide whether to read this as a factual work or an anecdotal one and at times it's possible to forget you're reading a work of non-fiction and feel like you've slipped into a novel ("Mr X looked out of his window at the sparkling ocean that lay beyond..." doesn't really fit well into a factual work).
The topic will always be a difficult one and the steps taken to address it in a full and fair way are admirable but for me this book was too woolly in it's approach to the telling of the facts to fully appreciate it.